Jeff Lopes is the Director of User Experience at PagerDuty, a digital operations management platform that empowers teams to proactively mitigate customer-impacting issues.

I talked to Jeff about the relationship between UX and product, design systems, recruiting, and data-driven design.

“Data is the currency you need when you’re prioritizing limited resources,” says Jeff, and just like engineers and product managers, UX designers have to think in a data-driven way.

About the Author

Eric Boduch is the chief evangelist for Pendo. Previously, he served as the CEO of Brainstorm SMS Technologies LLC (dba SMaSh, Inc.) and was the co-founder and CEO of several other companies. Eric holds a Bachelor of Science from The School of Computer Engineering at Carnegie Mellon University in Electrical and Computer Engineering and is a graduate of its Executive Management Program.