Polls

Where Does the Growth Role Fit?

  • Marketing (60%)
  • Product (40%)
  • Somewhere else (0%)
  • CS (0%)

Should product teams be measured on retention?

  • Absolutely (64%)
  • Absolutely not (36%)

Which is the Better Measure of Customer Sentiment?

  • NPS (Net Promoter Score) (44%)
  • CSAT (Customer Satisfaction) (33%)
  • CES (Customer Effort Score) (23%)

Where Should Data Science Report?

  • Product (61%)
  • BI (30%)
  • Other (9%)

Who Should Own Documentation?

  • Product (62%)
  • Customer Success (21%)
  • Engineering (12%)
  • Support (5%)