Where Does the Growth Role Fit?
- Marketing (60%)
- Product (40%)
- Somewhere else (0%)
- CS (0%)
Should product teams be measured on retention?
- Absolutely (64%)
- Absolutely not (36%)
Which is the Better Measure of Customer Sentiment?
- NPS (Net Promoter Score) (44%)
- CSAT (Customer Satisfaction) (33%)
- CES (Customer Effort Score) (23%)
Where Should Data Science Report?
- Product (61%)
- BI (30%)
- Other (9%)
Who Should Own Documentation?
- Product (62%)
- Customer Success (21%)
- Engineering (12%)
- Support (5%)