On this week’s episode of Product Love, I sat down with Bella Renney, the head of product at Tray.io. She’s always been fascinated by using technology to solve problems, which led to her career in product management. In this episode, we discuss North Star metrics at Tray, including their aggregated user health score and its three distinct pillars: engagement, value, and complexity. So, how “complex” are Tray users? What are they building with Tray? We dive into that, retention, and more. Listen to the episode above, and stay tuned for Part Two, coming next week!

About the Author

Eric Boduch is the chief evangelist for Pendo. Previously, he served as the CEO of Brainstorm SMS Technologies LLC (dba SMaSh, Inc.) and was the co-founder and CEO of several other companies. Eric holds a Bachelor of Science from The School of Computer Engineering at Carnegie Mellon University in Electrical and Computer Engineering and is a graduate of its Executive Management Program.