This week’s debate question came from a reader of ProductCraft who was responding to our debate on where design should sit. In a LinkedIn post, he suggested that if only we debated the question of who should own documentation, all would be well. Well, you’re welcome!
Despite the dusty library feel of it, documentation is an important aspect of many software products today, especially for large enterprises. Even if it no longer exists in any way that resembles the manuals of yore, documentation is a critical resource for your users that should reduce friction and be easily accessible. Ideally, you’d serve it proactively and in context, but to make that happen – who should own it?
In our poll, 61% of you thought that the product organization should own documenation. 21% voted for customer success, 11% for engineering, and only 7% to support.
What do you think? Tell us in the comments (or, if you post on LinkedIn, make sure to tag us).